New Momo Fraud Alert: MTN Accredited Mobile Money Agents Now Defrauding Customers On Money Withdrawal
MTN accredited mobile money agents have started defrauding customers who go to withdraw money from them.
MTN has service charges charged automatically when one withdraws money but ever since the withdrawal percentage charges have been reduced to Ghc10 in amounts ranging from Ghc1000-Ghc10,000 but unknown to the customers of these reductions, the agents after withdrawal now charge customers to pay the previous charges that had been reviewed by MTN.
Some cited examples of agents that have cheated a customer are who went for transactions include: AZINDOW TAMANJA ENTRERPRISE in Chamba, Nanumba North Municipality who took Ghc30 from a customer who withdrew Ghc2,990 from him on March 20,2023 by alleging that MTN now asks them to take the charges meanwhile an amount of Ghc10 was automatically deducted from the customer by MTN.
The customer called MTN help line to lodge the complaint and was asked by the customer care representative to give the phone to the agent but the agent declined the phone call.
The agent said that is what every MTN agents now do in Chamba. The agent Company has since been reported to MTN complaint desk for actions.
Another case happened in Dambai on March 19, 2023 where the same customer withdrew an amount of Ghc9,990 from MASWAXY VENTURES and after the withdrawal, the agent took Ghc80 from him for charges.