One of Nigeria leading betting company KC Gaming Networks (bet9ja) in another payment crisis with one of it punter as the company reversed fund from punter’s Diamond Bank account within a minute.
The customer who identified himself as Hameed Sulaimon with username no: 4186538 in an exclusive interview with worldtopnewsng.com said he went through hell with the aim of collecting his money from the company.
Sulaimon who forwarded his correspondence email conversations to worldtopnewsng.com lamented his experience doing business with bet9ja “the stupid company (bet9ja) scammed me, they reversed the money they sent to me, have spent more than half of the money calling them” he stated.
He included “whenever I called them they keep telling me we get back to you within next 24hrs”.
According to Sulaimon, during his struggle bet9ja requested for his bank statement for verification which he sent to the company many times but all efforts to get his winning money which he staked with N10, 000 to no avail.
READ ALSO: RRS Arrests Bet9ja Agent For Sodomy
Worldtopnewsng.com investigation revealed that on Tuesday, 20th March, Sulaimon sent another email asking for his money.
In bet9ja reply by one of it Customer Service Team representative Shakirat said Sulaimon complaint has been forwarded to the department in charge.
When contacted on the development KC Gaming Networks Marketing & Cooperate Communications Manager, Mr Tunji Meshioye, replied to our email at exactly 06:27am on Saturday, 31 March, 2018, that worldtopnewsng.com should give the company time to provide official response to the allegations “we will not be able to provide an official comment on this case now, as it is currently under investigation by our technical, KYC and legal teams” Meshioye stated.
He added that “we will provide an official response, once we receive a report of the investigation”.
Bank statement showing reversal
Within 48hours of worldtopnewsng.com intervention and Mr Meshioye response bet9ja eventually paid Mr Sulaimon his money after 21 days of his winning.
At exactly 15:34 (WAT) April 3, 2018, worldtopnewsng.com, went ahead to send reminder to bet9ja to explain the company position on the allegation and why punter would receive his money three weeks after winning.
Bet9ja official response below:
Hello Mr. Ademola,
Thanks for reaching out.
All customers that fulfill the KYC and legal requirements, when filling a withdrawal request are paid promptly. This is in compliance with the Economic and Financial Crimes Commission Money Laundering (Prohibition) Act of 2011 (MLPA), so we are happy to learn Mr. Sulaimon’s payment has been made.
To avoid situations like this in the future, we’ll advise our online customers to provide scanned copies of the required documents to help us verify their identity as the legitimate winners, and facilitate the payment of their winnings. The documents must be scanned in a resolution of no less than 150dpi for us to accurately verify the details and authenticity of the documents.
We’ve also implemented a similar process in our retail shops to facilitate the smooth payment of winning in accordance with the law. Customers who stake or win a cumulative sum of (or more than)N250,000.00 in our shops would be required to follow these steps:
Step 1: Collect a printed copy of the Bet9ja AML Compliance Document (Receipt) from the agent, fill and sign
Step 2: Submit the following documents with the AML receipt;
Betting Slips (Mandatory)
Bank Statements (Mandatory) – it will suffice accordingly as banks are considered designate financial institutions (alternative to affidavits that are posing serious difficulties in procuring)
Proof of ID (Passport/Driver’s License/ National ID etc)
Where there is no proof of ID, the winner deposes to an affidavit with passport pictures affixed in front of the affidavit.
Step 3: The agent will send the scanned copies of Winning Receipt and other documents listed above to the company through the following emails: [email protected], [email protected], [email protected], [email protected]
Step 4: Payment would be made within 24 bank hours of receipt and validation of the document.
We’ll be happy to provide any more information you need about our payment processes and compliance with Anti-Money Laundering regulation.
Marketing & Corporate Communications
Worldtopnewsng.com will keep you posted on the development as second part of the story is coming soon.
Either good or bad, let us know your experience doing business with betting companies in Nigeria, send your story or comments to [email protected]